Frequently Asked Questions

Hi, what can we help you with today?

Purchase a product online

Get help placing your order, paying securely online, tracking your order or returning your order.

Find out about hearing aid prices

Find out the cost of hearing aids, how to get a free quote, more about the trial period and what's included in the price.

Satisfaction Guarantee

Arrange your hearing appointment

Locate your nearest hearing clinic, book your appointment and see all the hearing services available to you.

Looking for new hearing aids?

Need help with an order?

HEARING SAVERSWhat rebates are available? Substantial discounts available for Pension & Veterans cardholders, private health insurance, NDIS, Worksafe...
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HEARING SAVERSWhat is the Hearing Services Program? Apply now or Government funding or transfer to HEARING SAVERS...
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HEARING SAVERSCan I use a payment plan? Enjoy your hearing aids today with choice of interest-free payment plans...
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HEARING SAVERSWhat is the Price Beat Guarantee? If you happen to find a lower priced item, even if it's on sale, we'll beat it by 5%...
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HEARING SAVERSWhat's included in the price? Professional fitting, discounted charger, ongoing service & care, extended warranties...
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HEARING SAVERSHow long is manufacturer warranty? Most of our models include a 4-year extended warranty against defects, plus cover for accidental loss or damage...
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HEARING SAVERSHow does the trial work? We offer 30-day trial with all hearing aids, during which you can exchange or receive a refund...
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HEARING SAVERSWhere can I arrange a fitting? Find your nearest clinic – choose from 100 locations Australia-wide or Tele-Audiology for remote care in your home...
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HEARING SAVERSWhich brands are available? As we're independent, choose from all leading hearing care brands including Oticon, Phonak, Signia...
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HEARING SAVERSHow can I pay for my order? Pay securely online using your Mastercard, Visa, American Express, Afterpay or Payapl...
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HEARING SAVERSHow much is shipping? FREE when you spend $27 or more. Receive a tracking number for over $60, choose Express Post for urgent orders...
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HEARING SAVERSCan I buy hearing aids online? Yes, you can order and pay for hearing aids online and we'll then arrange your professional fitting...
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HEARING SAVERSCan I pickup in-store? Pick up and pay for your order at Bentleigh, Malvern and Essendon...
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HEARING SAVERSHow do I return an item? If you're unhappy with your product, you can return within 30-days...
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HEARING SAVERSDo you ship to New Zealand? Yes, we can ship your online order to New Zealand for a low flat fee...
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HEARING SAVERSHow do I contact you? Contact us Monday – Friday work hours on 1800 00 4327, live chat, email or via our website's contact form ....
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HEARING SAVERS A little bit about us...

HEARING SAVERS offers world leading hearing aid technology at the best prices across Australia.

HEARING SAVERS is completely independent, unlike many other hearing aid providers, which means we’ll always offer you the right choice and best value in Australia… not to mention our Price Beat Guarantee. We offer a full range of genuine, top quality hearing aids, accessories and consumables.

HEARING SAVERS is 100% Australian-owned and operated with head office located in Bentleigh VIC Australia, which means all your online orders arrive quickly, you'll receive local support and care and, importantly, all warranties are with Australian hearing aid suppliers. Choose from clinics across metropolitan Melbourne and our network of independent hearing clinics across Australia, to access to professional, local service and on-going care.

HEARING SAVERS Discounted hearing aid prices online
Why is HEARING SAVERS so much cheaper than other hearing providers?

“Would you pay $1,000 - $3,000 extra to make a couple visits per year?”

HEARING SAVERS provides fantastic pricing to a national audience who need our help. We are an efficient, streamlined business, without the significant overheads incurred by many hearing companies in Australia, so we pass the savings directly to you.

Your local hearing clinic, which is limited by its territory, sets prices high knowing they will only fit 4-10 hearing aids per month. HEARING SAVERS's efficient model of fitting hundreds of hearing aids nationally literally helps people like you save thousands!

We only offer the latest technology at HEARING SAVERS. Compared to older hearing technology, modern hearing aids need minimal service and adjustments. Years ago, the hearing aid user commonly visited a clinic for service 10-20 times per year. Today, visits may only be 1-4 times per year. “Would you pay $1,000 - $3,000 extra to make a couple visits to your Audiologist per year?” We didn't think so.

What does the strike-through pricing represent?

The strike-through price on hearing aids, batteries and accessories represents the typical market price charged by many, but not all, competitor hearing retailers and clinics. Most of the time, these prices are not displayed or published by competitors, so we gather market intelligence from our clients and suppliers. We have many clients choosing HEARING SAVERS because they are no longer willing to put up with high prices.

The strike-through price does not represent the price that we sold the item for at an earlier date. That is, the item is not on sale at HEARING SAVERS for a limited time, unless otherwise indicated.

Are the batteries, accessories and hearing aids genuine?

Absolutely! We offer only genuine, top-class hearing products sourced from reputable, global manufacturers. All hearing aids are purchased locally in Australia, which means you're covered by local support and local warranty - no need to send your hearing aids overseas.

Do you offer further discounts for bulk hearing aid battery or consumable purchases?

As we already offer fantastic prices across our entire range of hearing aid batteries, domes, cleaning products and consumables, we cannot offer discounts for larger quantities, except:

How much are hearing aids?

Hearing aids vary in price based on quality and features. We offer transparent pricing with the Price Beat Guarantee, so you can shop with confidence knowing that you're never paying too much at HEARING SAVERS. Browse our range of hearing aids online here.

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HEARING SAVERS Hearing aid rebates & subsidies
Are there any rebates available to me?

You may be eligible for a rebate for your hearing aids, Audiology consultations, repairs, batteries and accessories from:

Private Health Insurance Rebates Medicare Rebates for Audiology Services – FREE Hearing Tests

Medicare rebates for audiology services

From 1 March 2023, hearing tests at HEARING SAVERS are BULK BILLED under Medicare when you have a referral from your doctor or specialist. That means, there is no charge for your comprehensive hearing test.

If you're concerned about your hearing, contact us for a FREE, no obligation Hearing Test available at our Bentleigh, Malvern and Essendon hearing clinics.

Don't forget to bring your GP referral. Please note, there is one free hearing test per medical referral.

Are there any other discounts? Seniors card holder discounts

If you hold a Seniors Card, we are delighted to offer you a Seniors discount on the latest hearing aids. Contact us for your personalised quote.

As we already offer the lowest prices in Australia, along with free shipping, the Seniors Card discounts exclude hearing batteries, accessories and consumables.

Is HICAPS available for Audiology services? HICAPS

In May 2021, HICAPS introduced the convenience of on-the-spot claiming with participating funds for accredited Audiologists. HICAPS claiming is available in our Bentleigh hearing clinics and is currently being rolled out across our network of hearing clinics.

HICAPS Audiology Private Health Funds

Current participating health insurance funds are:

  • Australian Unity
  • CBHS Health
  • CBHS Corporate
  • Doctors Health Fund
  • Frank Health Insurance
  • Healthcare Insurance
  • Medibank
  • Police Health
  • TUH
  • Union Health
  • Westfund

For more details please see

How does the Medical Expense Tax Offset work?

The ATO changed the rules relating to the Medical Expense Tax Offset from 1 July 2019. Please see ATO website

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HEARING SAVERS FREE for Pensioners & Veterans
What are my entitlements if I hold a Pension or Veteran's (DVA) card?

HEARING SAVERS is accredited by the Commonwealth Government to provide to Pensioners & Veterans:

  • FREE hearing aids and alternate listening devices, such as TV headsets
  • FREE hearing services, including hearing tests, hearing aid programming
  • FREE hearing aid batteries, hearing aid servicing, maintenance and repairs

Please note that conditions apply under the Commonwealth Hearing Services Program.

Am I eligible for FREE hearing services under the Australian Government Hearing Services Program? Pension Concession Card Pension Concession Card DVA Gold Card

You are eligible for the Program if you are an Australian citizen or permanent resident 21 years or older and you are:

  • a Pensioner Concession Card holder
  • the holder of a DVA Gold Card
  • the holder of a DVA White Card issued for conditions that include hearing loss
  • receiving Sickness Allowance from Centrelink
  • a dependent of a person in one of the above categories
  • a member of the Australian Defence Force
How do I apply for the Australian Government Hearing Services Program?

We can check your eligibility and apply for the program on your behalf. Contact us on freecall 1800 00 4327 and we'd be delighted to assist you with your application.

We'll advise you immediately whether your application is successful and the services available to you.

Alternatively, you apply to join the Australian Government Hearing Services Program (HSP) online – check your eligibility at

Transferring to HEARING SAVERS

If you’re receiving services under HSP with another provider, you can move your hearing care to HEARING SAVERS at any time. This means HEARING SAVERS will look after all your hearing needs and provide you with hearing aid batteries, repairs and support.

Simply book an appointment us, and we’ll transfer your case notes and hearing history to us with your permission.

When you’re ready for new hearing aids, our hearing specialists will find a style to suit your needs and lifestyle. At HEARING SAVERS, you're receive access to all leading brands plus independent advice, plus the best prices and inclusions in Australia.

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HEARING SAVERS NDIS hearing support funding
What funding can I receive from NDIS for my hearing?
  • The NDIS funds hearing supports for NDIS participants aged 26 and over who are not eligible for the HSP.
  • The Government's Hearing Services Program (HSP) funds hearing services for Australian citizens and permanent residents who satisfy its eligibility criteria (under 26 or hold a Pension or DVA card).
  • The NDIS also funds additional reasonable and necessary hearing supports for participants if they are not available through the HSP. This includes people under 26.
NDIS funding

You can access the NDIS and HSP at the same time but you can't get the same supports from both programs at the same time.

Find out more...

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HEARING SAVERS Interest FREE payment plans
Do you offer any payment plans to purchase new hearing aids?

Yes, we offer choice of two interest-free payment plans so you can enjoy the benefits of better hearing today:

  • EZYPAY direct debit
  • Humm buy now pay later

EZYPAY Direct Debit Humm Is there interest payable?

No interest ever.

The two payment plans help you spread the cost of your new hearing aids. They are not finance, and therefore there is no interest charged.

EZYPAY Direct Debit What is EZYPAY?

EZYPAY is a a direct debit payment plan for Australian residents who purchase hearing aids from HEARING SAVERS. There are no approvals and no interest as it is not finance. Please see for more detail.

How does EZYPAY work?

To purchase hearing aids under the EZYPAY payment plan you need to enter the EZYPAY direct debit agreement and:

  • Be an Australian citizen or permanent resident, 18 years or older;
  • Provide photo identification and proof of payment method; and
  • Pay 40% deposit at or before your fitting appointment.

The 60% balance is paid in equal monthly payments from the date of your initial fitting.

You can pay the balance via credit card (Visa, Mastercard, American Express) or direct from your Australian bank account.

What fees are charged by EZYPAY?

EZYPAY charges you minimal fees, currently at:

  • 1.79% + 0.39c per transaction for payments from your bank account, Visa or MasterCard
  • 3.66% + 0.44c per transaction for payments using American Express
  • There is a failed payment fee of $16.39 per failed transaction

Humm Buy Now Pay later What is Humm?

We have partnered with Humm to offer our clients a simple, interest-free and convenient way to purchase hearing aids today and pay for them over time. This means hearing technology starts from the cost of a daily cup of coffee.

Humm is a Buy Now Pay Later (BNPL) payment plan for higher value purchases, such as hearing aids. There is no interest and you can use the Humm app to keep on track of your payments.

How does Humm work?

To purchase hearing aids via Humm, you need to complete the Humm application (which we will do for you online) and pay a 10% deposit before your fitting appointment.

The 90% balance is paid in fortnightly instalments over:

  • 18 months for hearing aids valued up to $6,000 in total; and
  • 24 months for hearing aids valued over $6,000.

Humm is a responsible provider of credit which means Humm will need to assess and approve your application. Please see for more detail.

What are Humm's eligibility criteria ?

Humm is designed for clients who meet the following eligibility requirements:

  • are 18 years of age or older;
  • have a permanent job of 20+ hours per week or are on an aged or veteran’s pension;
  • meet Humm's credit assessment criteria;
  • are permanently resident in Australia; and
  • have a valid mobile number.

Humm is designed for clients who require the ability to make purchases and manage repayments over a specified period of time for a reasonable fee.

What are the terms and conditions using Humm at HEARING SAVERS?

With Humm, you can enjoy the benefits of better hearing today with only a small deposit and no interest ever.

Hearing aids purchased using Humm at HEARING SAVERS need:

  • a minimum value of $2,000 or more in total – you can include accessories and consumables along with hearing aids in your purchase;
  • a 10% deposit paid to HEARING SAVERS at or before your fitting appointment;
  • repayments made via your Australian bank account – credit cards are not accepted;
  • Humm approval; and
  • to be priced at our retail prices published online – discounts and our Price Beat Guarantee do not apply to hearing aids purchased via Humm (excepting Private Health Insurance rebates and the Hearing Services Program rebates for Veterans and Pensioners).
What fees are charged by Humm?

Humm does not charge any interest. Humm charges you minimal fees, currently at:

  • $52 establishment fee (increased from $40 on 11 February 2022)
  • $8 monthly fee
  • $6 late payment fee

Please contact us on 1800 00 4327 with any questions regarding our payment plans.

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HEARING SAVERS Price Beat Guarantee
What is the Price Beat Guarantee?

At HEARING SAVERS we pride ourselves on offering all our clients the Price Beat Guarantee. Our Price Beat Guarantee means that if you find a lower priced identical stocked item with a competitor (even if it's on sale), we will not only match it, we'll beat it by 5%.

Price Beat Guarantee from HEARING SAVERS

That means you can shop with confidence knowing that when you buy from HEARING SAVERS, you are receiving the best price on ALL leading hearing technology.

Click here for details and exclusions.

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HEARING SAVERS Inclusions with your new hearing aids

Enjoy comprehensive audiological care, professional fitting, 30-day satisfaction guarantee, extended product warranties, rebates, and on-going support when you purchase hearing aids from HEARING SAVERS.

All our Hearing Aid levels offer
HEARING SAVERS Latest technology from world leading brands
HEARING SAVERS Noise reduction technology
HEARING SAVERS Comfortable and discreet design
HEARING SAVERS Long-lasting battery life
HEARING SAVERS Bluetooth connectivity
HEARING SAVERS Choice of colours
Included FREE with your new Hearing Aids
HEARING SAVERS Comprehensive hearing test
HEARING SAVERS Professional hearing aid fitting & programming, tailored to your specific hearing needs
HEARING SAVERS Review appointment to fine-tune your new hearing aids
HEARING SAVERS Discounted charger or 1-year supply of fresh, premium hearing aid batteries
HEARING SAVERS Custom ear moulds (if required)
HEARING SAVERS 30-day hearing aid trial, with money-back satisfaction guarantee
HEARING SAVERS Pensioners & Veterans rebates (conditions apply)
HEARING SAVERS Private Health Insurance rebates
HEARING SAVERS Price Beat Guarantee
Enjoy our comprehensive Support Package
HEARING SAVERS 1-year free hearing aid adjustments & service at your local clinic
HEARING SAVERS Extended 4-year manufacturer warranty for most hearing aids models
HEARING SAVERS 1-year manufacturer cover for accidental loss & damage (conditions apply)
HEARING SAVERS On-going in-house hearing aid cleaning, minor servicing and maintenance
HEARING SAVERS Absolutely NO hidden costs and NO extra costs

Join thousands of delighted customers across Australia — see our 5-Star Reviews

HEARING SAVERS On-going care
What after-care services are provided?

You can rest assured that we will look after your hearing needs and your new hearing aids after fitting with:

  • 1-year supply of batteries – for non-rechargeable hearing aids, at your fitting appointment, your practitioner will supply you with 1-year of fresh high-quality disposable hearing aid batteries.

  • 1-year of service appointments – all hearing aids purchased from HEARING SAVERS carry 12-months of service and care from the date of first fitting at the clinic which fitted your hearing aids. See below for detail

  • Up to 5-year extended manufacturer product warranty – your new hearing aids include a minimum 3-year manufacturer’s warranty against defects; Given our strong relationship with key suppliers, we are pleased to offer 4-year manufacturer warranty for most Phonak, ReSound, Unitron, Oticon, Starkey and Signia hearing aids, and a market-leading 5-year warranty with Widex RIC and BTE hearing aids.
    Please contact your practitioner should you believe your hearing aids to be faulty, and they will arrange for an inspection and repair as required.

  • 1-year manufacturer warranty for loss and damage – should you accidentally lose or damage your hearing aids within the first 12-months of fitting, your hearing aids can be replaced with brand new hearing aids. Please note that conditions and excess apply.
Where can I access my 12-months of after-care service?

Your new hearing aids include in-clinic service, warranty repairs and appointments with your hearing specialist for 12-months from the date of your initial fitting. This 12-month after-care service is provided by the hearing clinic which fitted your hearing aids. There is no cost for this service or these appointments.

Should you choose to attend an alternate hearing provider (i.e. a hearing provider which did not fit the hearing aids which you purchased from HEARING SAVERS), you are likely to incur a fee for this service.

We strongly recommend remaining with the clinic which fitted your hearing aids, to both maximise the value of your after-care package and not incur unnecessary expense charged by the alternate provider. Please note, we have no control over the non-fitting service fees charged by alternate hearing providers, whether the hearing provider is within or outside our network.

SAVERS+ Hearing Aid Care Membership

Enjoy the convenience, peace of mind and savings of SAVERS Plus.

SAVERS+ is your after-care plan for your hearing aids where your appointments, servicing, advice and consumables are covered for a low fixed annual fee. Plus enjoy exclusive bonus Perks+ for members.

Please note terms & conditions, exclusions and annual limits apply.

For full membership details, please see SAVERS+

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HEARING SAVERS Hearing aid warranties
What warranties are included with new hearing aids?

All hearing aids offered by HEARING SAVERS include a minimum 3-year warranty (certain models include a 4-year extended warranty) from the manufacturer against defects. In addition, all hearing aids include a warranty from the manufacturer for accidental loss and damage within 12 months from initial fitting.

Can the warranties be extended?

Yes, most hearing aid manufacturer defect warranty can often be extended for a small fee at the time of purchase.

What are the terms of the manufacturer's Loss & Damage Warranty?

All hearing aids offered by HEARING SAVERS include a complimentary warranty from the manufacturer for accidental loss or damage.

The manufacturer will replace your same hearing aid once.

The Loss & Damage Warranty:

  • is valid for 1-year from date of first fitting;
  • is available only to people residing in Australia;
  • requires a Statutory Declaration; and
  • requires an excess payable, which can vary by hearing aid model – see table below.

Exclusions under the Loss & Damage Warranty are:

  • Hearing aids lost or damaged outside Australia
  • Hearing aids covered by another insurance policy (e.g. travel, home contents)
  • Damage arising from improper handling or care
  • Replacement hearing aids under this warranty
  • Custom ear moulds, hearing aid accessories and consumables

Excess payable under Loss & Damage Warranty

Hearing Aid Technology Level Private Clients Hearing Service Program (HSP) Clients
Platinum, Gold & Silver hearing aids $825 per hearing aid $325 per hearing aid
Bronze & Economy hearing aids $700 per hearing aid $200 per hearing aid

Once this warranty has expired, we recommend insuring your hearing aids through your home and contents insurance policy.

What warranties are included with accessories?

Minimum 1-year product warranty for remote controls, recharging devices, wireless accessories and electronic cleaning kits. Certain accessories include a longer manufacturer warranty (up to 3 years), specified on the product details page.

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HEARING SAVERS 30-day satisfaction guarantee
What are the details of the 30-day trial?

We want to ensure that you are happy with your investment in hearing aids, and therefore include a 30-day trial with all new hearing aid purchases.

During the trial period, you will get to take your new hearing aids home, wear them when you go to restaurants and the cinemas, and enjoy them at family dinners or simply watching TV.

If you are not entirely happy with your new hearing aids, you have the option to exchange them for an alternate model, at no additional cost, or return them for a refund less a small handling fee, within 30-days from your first fitting appointment with us. Please note that your hearing aids need to be returned in full working order, along with all accessories, consumables and packaging. If you're unsure, please give us a call on 1800 00 4327.

Does Consumer Guarantee apply

Of course – your consumer rights are not affected by the trial period, manufacturer defect warranty or manufacturer loss & damage warranty.

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HEARING SAVERS Hearing aid clinic locations
Where are your hearing aid clinics located? HEARING SAVERS Locations

All hearing aids supplied by HEARING SAVERS include professional fitting in our clinics or via Tele-Audiology in the comfort of your home.

Our hearing professionals are all very experienced with many thousands of delighted clients.

Arrange your fitting appointment at any of our 100 hearing aid clinics across Australia or contact us to find out more about Tele-Audiology.

Melbourne, VIC Albury-Wodonga, VIC Ballarat, VIC Gippsland, VIC Murray Region, VIC Sydney, NSW Mid North Coast, NSW Murray Region, NSW Newcastle
Hunter Valley, NSW
Northern Rivers, NSW Riverina, NSW Canberra, ACT Tasmania
Brisbane, QLD Gold Coast, QLD Moreton Bay, QLD Sunshine Coast, QLD Central Queensland, QLD Whitsunday Coast, QLD Adelaide, SA Adelaide Hills, SA Fleurieu Peninsula, SA South Australia Perth, WA Western Australia

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HEARING SAVERS Leading hearing care brands
Which hearing aid brands are available?

We are fully independent and offer all major hearing care brands at heavily discounted prices, including Oticon, Phonak, Siemens Signia, Unitron, Starkey, Widex, Bernafon, Power One, ZeniPower, Rayovac, Bernafon and GN ReSound.

Oticon hearing aids
Siemens Signia hearing aids
Phonak hearing aids
Unitron hearing aids
Widex hearing aids
Starkey hearing aids
ReSound hearing aids
Beltone hearing aids
Bernafon hearing aids
Power One hearing aid batteries
Rayovac hearing aid batteries
Zenipower hearing aid batteries
Sennheiser listening devices

Are other hearing technology brands and products available which are not advertised online?

Yes, please let us know the exact model, brand, price and quantity, and we will try to source the item for you from our suppliers... and of course, with our Price Beat Guarantee.

Which hearing aid models are available?

HEARING SAVERS is fully independent, thereby offering you world leading hearing technology from all major suppliers. We offer all styles of hearing aids...

  • Receiver-in-Canal (RIC)
  • Behind-the-Ear (BTE)
  • In-the-Ear (ITE)
  • In-the-Canal (ITC)
  • Completely-in-the-Canal (CIC)
  • Invisible-in-the-Canal (IIC)

And all power options...

... across all brands, such as Oticon, Signia, GN ReSound, Starkey, Phonak, Widex and Unitron to name a few.

Are hearing aids subject to GST?

No. Hearing aids, batteries and most related accessories are GST-FREE as they are considered medical aids and appliances under Schedule 3 to the GST Act. More information is available here:

Why are disposable batteries now Mercury Free (MF)?

It’s green!

As hearing aid battery technology advances, the focus is on mercury free batteries. More and more countries are now legally required to use mercury free batteries, and the number is growing yearly. Mercury Free technology is the only battery fulfilling the new IEC Standard defined for streaming hearing aids.

Traditional zinc air batteries contain mercury, about 1% by cell weight. The mercury is mixed with the zinc powder used in the cell. Because mercury is a metal, it is a good electrical conductor and its properties help suppress internal gassing in the cell. This gassing can lead to leakage or swelling of the battery.

Mercury is a heavy and toxic metal. It is harmful to the environment. If mercury containing used batteries are thrown away, they start to decay in the landfills. Over time, the batteries will start gassing and the mercury inside has the potential to leak out. This mercury can seep into the ground, contaminating drinking water, and into streams. When wildlife eat or drink from these streams they will be exposed to this mercury which could result in death or contamination

How do Mercury Free batteries compare to Standard hearing aid batteries?

The running time, reliability and overall performance of Mercury Free and Standard batteries is equal when used within the same category of hearing aids. Mercury Free batteries are also more environmentally friendly because there is no mercury added to the cell. In addition, the Mercury Free cells have been developed for new wireless hearing aid functionality.

Note: Be aware that for hearing instruments with wireless functions, battery life in general is shorter than it would be with a non‐wireless hearing instrument. This is independent of battery composition (Mercury Free or Standard Zinc Air).

Can Mercury Free batteries be used in any hearing aid?


Which suppliers are making Mercury Free batteries in Australia

All major hearing aid battery manufacturers have switched to mercury free models.

See our range of mercury free hearing aid batteries online

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HEARING SAVERS Secure payments
How do I pay for my order online?

You can shop securely online using:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • AfterPay
Visa Mastercard American Express Paypal Afterpay Payments Secured Is there a surcharge using a credit card?


How do I know it's safe and secure?

We process thousands of orders and payments each month, utilising the secure international payment gateways of Stripe, Paypal and AfterPay.

We do not store your credit cards details or payment details.

Paypal Do I need a Paypal account?

No, but you are welcome to use your PayPal account if you have one.

What is Paypal Pay in 4?

PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments. Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after your first instalment. Repayments are made automatically from your PayPal account using the payment method you select.

See terms and conditions at

How do I select Paypal Pay in 4?

It's really simple:

  1. Checkout with PayPal
  2. Choose 'PayPal Pay in 4' and complete your purchase
  3. Make the first payment at the time of purchase and pay the rest in 3 payments - one every two weeks
Afterpay How does AfterPay work?

Afterpay allows you to pay for your purchase over 4 interest-free equal instalments due every 2 weeks. The maximum purchase value is $2,000.

All orders are subject to Afterpay’s approval and you will need an AfterPay account. Please see Afterpay's terms of service for details.

Are there alternate payment methods?

Yes, you can pay by:

  • credit card over the phone
  • credit card, debit card or cash at our Melbourne clinics
  • cheque
  • completing a manual order form
  • EFT

Please contact us on 1800 00 4327 for assistance.

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HEARING SAVERS Free postage for all orders in Australia
How much is postage in Australia?

You'll receive FREE postage when you spend $27 or more in a single online transaction.

A $4 postage fee is added to orders with a combined value of less than $27.

Is there a minimum spend for free postage?

Yes, orders of items with a combined value of $27 or more are eligible for free delivery within Australia.

What are my shipping options in Australia?
Shipping OptionTypical DeliveryPrice
Regular Post Typically between 5 – 10 business days FREE
Express Post Australia Post's fastest postal service $8.95
(requires signature)
Next business day to most metro addresses when placed before 12pm* $19.95
In Store Pickup
Bentleigh, Essendon & Malvern clinics only
  • Mon – Fri, 9am - 5pm
  • Sat, 9.30am - 1pm

Orders of items with a combined value of $27 or more are eligible for free delivery within Australia. For orders valued less than $27, there is a $4 postage fee.

* Courier service is provided by StarTrack. While Courier service is the fastest delivery option, next-business day delivery is not guaranteed by StarTrack. Regional delivery locations typically take an extra 1-2 business days for delivery. Where items are custom ordered, these items will typically be shipped within 2-3 business days.

When will I receive my items?

Regular Post

Items posted via regular Australia Post are typically received within 4 to 9 business days after shipping date, depending on your location. Please note, from 15 April 2024, Australia Post reduced the frequency of its regular letter service from daily to every second business day, extending time frames for delivery.

Startrack Courier

Courier provided by StarTrack is the fastest delivery option, and typical delivery is next business day in most metro areas. Regional delivery locations typically take an extra 1-2 business days for delivery. Please note, that StarTrack does not guarantee next day delivery.

Express Post

Express Post remains Australia Post's fastest postal service. Please note, in September 2021, Australia Post suspended next-business-day guarantee.

Express Post Delivery Times Estimates

Delivery To...Most arrive withinSome items may take
ACT 2 business days 3 business days
NSW 2 business days 3 business days
NT 4 business days 5 business days
QLD 2 business days 4 business days
SA 2 business days 3 business days
TAS 2 business days 3 business days
VIC 1 business day 2 business days
WA 3 business days 5 business days

Please see for more detail:

Can I get next day delivery?

Yes, we can arrange delivery via StarTrack Courier (which requires a signature upon delivery) when you place your order before 12pm on a business day. Courier is the fastest delivery option, and typical delivery is next business day in most metro areas. Please note, however, that StarTrack does not guarantee next day delivery.

Where do you post?
  • We post to any address in Australia.
  • We now also ship to New Zealand.
  • We are, however, unable to post to all other international destinations.
How do I track my order?

Select Express Post, Courier or simply spend $60 or more in a single transaction, and we'll include a tracking number with your order.

All other orders will be sent via regular Australia Post which does not include a tracking reference.

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HEARING SAVERS Buying hearing aids online
Can I buy hearing aids online?

Yes, please click here to see our range of hearing aids available to purchase online. If you can't find the model you're after, give us a call on 1800 00 4327 and we'll source it for you, at the lowest possible price, of course.

Do I need an appointment when buying hearing aids?

All hearing aids supplied by HEARING SAVERS include professional fitting in our clinics or via Tele-Audiology in the comfort of your home.

Your hearing aids will be tailored to your specific hearing loss and your individual listening needs. Hearing aids are medical devices which need to be customised for you by a qualified and experienced hearing practitioner; hearing aids are not simply an off-the-shelf product. We also want to ensure you're getting the best possible outcome, in terms of comfort, sound quality and usability, when you buy hearing aids from HEARING SAVERS.

We can offer remote care in the comfort and safety of your home via Tele-Audiology:

  • new and replacement hearing aid fittings
  • fine-tuning and program adjustments
  • general trouble-shooting and hearing aid care

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HEARING SAVERS In-store pickup
Can I pick up my items from your store?

Yes, our Bentleigh, Malvern & Essendon hearing clinics are open Monday to Friday, 9am - 5pm.
In addition, our Bentleigh and Malvern clinics are open Saturdays 9.30am - 1pm.

Bentleigh, Melbourne

494 Centre Rd
Bentleigh VIC 3204

☎ 03 9557 6412

Malvern, Melbourne

134 Glenferrie Rd
Malvern VIC 3144

☎ 03 9509 0164

Essendon, Melbourne

1055 Mt Alexander Rd
Essendon VIC 3040

☎ 03 8330 5518

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HEARING SAVERS Returning or exchanging an item
Can I return an item?

Yes, if you are not fully satisfied with your purchase, you can return the item within 30-days of purchase for a full refund or replacement. We will pay your return postage if the return is a result of our error (you received an incorrect or defective item).


If an item was ordered incorrectly, for example the wrong size batteries or domes, we will gladly replace the item for the correct model as long as the package remains undamaged and unopened. In this case, you will need to cover the cost of return postage

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HEARING SAVERS Postage to New Zealand (from Australia)
What are my shipping options to New Zealand
Shipping OptionEstimated Delivery to NZPrice
International Standard
with tracking
Approximately 10 days $12.95
International Express
with tracking
Varies by location. Your parcel leaves Australia next business day. $18.95

Please note: Signature on delivery is not available for deliveries to New Zealand.

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HEARING SAVERS Still unsure...? Contact us
We'd love to hear from you Contact HEARING SAVERS

HEARING SAVERS offers a convenient selection hearing clinic locations across Australia. We provide local service, professional care and all your on-going support with our national network of professional and independent hearing clinics across Australia.

See our full list of clinics.

Our head office is located in Bentleigh, a leafy suburb in south-eastern Melbourne, VIC, Australia.

How can I contact you?

Contact us ...

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