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Frequently Asked Questions

HEARING SAVERS

Paying for your Order

How can I pay for my order online?

You can shop securely online using your:

  • Visa, MasterCard, American Express; or
  • PayPal account

How do I know it's safe and secure?

We process thousands of orders and payments each month, utilising the secure international payment gateways of Stripe and Paypal.

We do not store your credit cards details or payment details.

Do I need a Paypal account?

No, but you can use your PayPal account if you have one.

Are there alternate payment methods?

Yes, you can pay by:

  • credit card over the phone
  • credit card, debit card or cash at our Melbourne clinics
  • cheque
  • completing a manual order form
  • EFT

Please contact us on 1800 00 4327 for assistance.

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HEARING SAVERS

Zero Interest Payment Plans

Do you offer any payment plans or finance to purchase new hearing aids?

Yes, we offer a direct debit payment plan via EZYPAY for Australian residents who purchase hearing aids and have them fitted in any of our clinics.

We require a 40% deposit at the fitting and the 60% balance spread in equal monthly payments over 12 months from the date of your initial fitting. There are no approvals and no interest as it is not finance. Please see www.ezypay.com for more detail.

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HEARING SAVERS

Buying Hearing Aids Online

Can I buy hearing aids online?

Yes, please click here to see our range of hearing aids available to purchase online. If you can't find the model you're after, give us a call on 1800 00 4327 and we'll source it for you, at the lowest possible price, of course.

Do I need an appointment when buying hearing aids?

Yes, all hearing aids offered by HEARING SAVERS require at least one in-person appointment to tailor your new hearing aids to the shape of your ears, and program them to your specific hearing loss and your individual listened needs. Hearing aids are medical devices which need to be customised for you by a qualified and experienced hearing practitioner; hearing aids are not simply an off-the-shelf product. We also want to ensure you're getting the best possible outcome, in terms of comfort, sound quality and usability, when you buy hearing aids from HEARING SAVERS.

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HEARING SAVERS

Inclusions with your New Hearing Aids

You get brand new hearing aids plus...FREE
Lowest Price Guarantee HEARING-SAVERS-FREE
30-day hearing aid trial, with money-back guarantee HEARING-SAVERS-FREE
Comprehensive hearing test HEARING-SAVERS-FREE
Custom hearing aid fitting & programming appointment, tailored to your specific hearing loss HEARING-SAVERS-FREE
Review appointment to fine-tune your new hearing aids HEARING-SAVERS-FREE
1-year supply of fresh, premium hearing aid batteries HEARING-SAVERS-FREE
3-year manufacturer warranty against defects (minimum) HEARING-SAVERS-FREE
1-year manufacturer warranty against accidental loss or damage HEARING-SAVERS-FREE
1-year free hearing aid adjustments and service HEARING SAVERS
On-going in-house hearing aid cleaning, minor servicing and maintenance HEARING SAVERS
Custom ear moulds (if required) HEARING-SAVERS-FREE
Further discounts for Pensioners & Veterans* ... call us on
1800 00 4327 to find out more
HEARING SAVERS
Make the most of your private health insurance rebates HEARING-SAVERS-FREE
Choice of hearing aid colours HEARING-SAVERS-FREE
Absolutely NO hidden costs and NO extra costs HEARING SAVERS

Which hearing aids do you offer?

HEARING SAVERS is fully independent, thereby offering you world leading hearing technology from all major suppliers. We offer all styles of hearing aids...

  • Receiver-in-Canal (RIC)
  • Behind-the-Ear (BTE)
  • In-the-Ear (ITE)
  • In-the-Canal (ITC)
  • Completely-in-the-Canal (CIC)
  • Invisible-in-the-Canal (IIC)

... across all brands, such as Oticon, Siemens, GN ReSound, Starkey, Phonak, Widex and Unitron to name a few.

Are hearing aids subject to GST?

No. Hearing aids, batteries and most related accessories are GST-FREE as they are considered medical aids and appliances under Schedule 3 to the GST Act. More information is available here: https://www.ato.gov.au/non-profit/np/gst-and-medical-aids-and-appliances/

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HEARING SAVERS

On-Going After-Care Service

What after-care service is provided?

You can rest assured that we will look after your hearing needs and your new hearing aids after fitting with:

  • 1-year supply of batteries – at your fitting appointment, your practitioner will supply you with 1-year of fresh high-quality batteries.

  • 12-months of service appointments – all hearing aids purchased from HEARING SAVERS carry 12-months of service and care as required from the date of first fitting.

  • 3-year manufacturer warranty – your new hearing aids include a 3-year manufacturer’s warranty against defects; please contact your practitioner should you believe your hearing aids to be faulty, and they will arrange for an inspection and repair as required.

  • 12-month manufacturer warranty for loss and damage – should you accidentally lose or damage your hearing aids within the first 12-months of fitting, your hearing aids can be replaced with brand new hearing aids. Please note that conditions and excess may apply.

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HEARING SAVERS

Hearing Aid Warranties

What warranties are included with new hearing aids?

All hearing aids offered by HEARING SAVERS include a 3-year warranty from the manufacturer against defects. In addition, all hearing aids include a warranty from the manufacturer for accidental loss and damage.

Can the warranty be extended?

Yes, the defect warranty can be extended with each manufacturer for a small fee at the time of purchase.

What are the terms of the manufacturer's Loss & Damage Warranty?

All hearing aids offered by HEARING SAVERS include a complimentary warranty from the manufacturer for accidental loss and damage. The manufacturer will replace the same hearing aid once. The warranty:

  • is valid for 1-year from date of first fitting;
  • is available only to people residing in Australia;
  • requires an excess payable (varies by hearing aid model); and
  • requires a Statutory Declaration.

Exclusions:

  • Hearing aids lost or damaged outside Australia
  • Hearing aids covered by another insurance policy (e.g. travel, home contents)
  • Damage arising from improper handling or care
  • Replacement hearing aids under this warranty

Once this warranty has expired, we recommend insuring your hearing aids through your home and contents insurance policy.

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HEARING SAVERS

30-Day Hearing Aid Satisfaction Guarantee

What are the details of the 30-day trial?

We want to ensure that you are happy with your investment in hearing aids, and therefore include a 30-day trial with all new hearing aid purchases.

During the trial period, you will get to take your new hearing aids home, wear them when you go to restaurants and the cinemas, and enjoy them at family dinners or simply watching TV.

If you are not entirely happy with your new hearing aids, you have the option to exchange them for an alternate model, at no additional cost, or return them for a refund less a small handling fee, within 30-days from your first fitting appointment with us. Please note that your hearing aids need to be returned in full working order, along with all accessories, consumables and packaging. If you're unsure, please give us a call on 1800 00 4327.

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HEARING SAVERS

Hearing Aid Clinic Locations

Where are your hearing aid clinics located? Can I buy hearing aids from HEARING SAVERS if I live in VIC, NSW, WA, SA, ACT or QLD?

All hearing aids supplied by HEARING SAVERS require a fitting appointment with a qualified hearing practitioner. We can arrange a fitting appointment with one of our hearing clinics in your local area. Our hearing professionals are all very experienced with many thousands of delighted clients.

Arrange your fitting appointment at any of our 20+ hearing aid clinics across Australia:

Melbourne, VIC Victoria Sydney, NSW New South Wales Brisbane, QLD Queensland South Australia Canberra, ACT Western Australia

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HEARING SAVERS

Leading Hearing Care Brands

Which hearing brands are available?

We are fully independent and offer all major hearing care brands at heavily discounted prices, including Oticon, Phonak, Siemens, Unitron, Starkey, Widex, Bernafon, Power One, ZeniPower, Rayovac, Bernafon and GN ReSound.

Siemens Phonak Oticon Widex
Unitron Bernafon Power One Zenipower
Starkey ReSound Rayovac Sennheiser

Are other hearing technology brands and products available which are not advertised online?

Yes, please let us know the exact model, brand, price and quantity, and we will try to source the item for you from our suppliers... and of course, with our lowest price guarantee.

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HEARING SAVERS

Discounted Hearing Aid Prices Online

Why is HEARING SAVERS so much cheaper than other hearing providers?

“Would you pay $1,000 - $3,000 extra to make a couple visits per year?”

HEARING SAVERS provides fantastic pricing to a national audience who need our help. We are an efficient, streamlined business, without the significant overheads incurred by many hearing companies in Australia, so we pass the savings directly to you.

Your local hearing clinic, which is limited by its territory, sets prices high knowing they will only fit 4-10 hearing aids per month. HEARING SAVERS's efficient model of fitting hundreds of hearing aids nationally literally helps people like you save thousands!

We only offer the latest technology at HEARING SAVERS. Compared to older hearing technology, modern hearing aids need minimal service and adjustments. Years ago, the hearing aid user commonly visited a clinic for service 10-20 times per year. Today, visits may only be 1-4 times per year. “Would you pay $1,000 - $3,000 extra to make a couple visits to your Audiologist per year?” We didn't think so.

What does the strike-through pricing represent?

The strike-through price on hearing aids, batteries and accessories represents the typical market price charged by many, but not all, competitor hearing retailers and clinics. Most of the time, these prices are not displayed or published by competitors, so we gather market intelligence from our clients and suppliers. We have many clients choosing HEARING SAVERS because they are no longer willing to put up with high prices.

The strike-through price does not represent the price that we sold the item for at an earlier date. That is, the item is not on sale at HEARING SAVERS for a limited time, unless otherwise indicated.

Are the batteries, accessories and hearing aids genuine?

Absolutely! We offer only genuine, top-class hearing products sourced from reputable, global manufacturers. All hearing aids are purchased locally in Australia, which means you're covered by local support and local warranty - no need to send your hearing aids overseas.

Do you offer further discounts for bulk purchases?

As we already offer the lowest prices around, we cannot offer discounts for larger quantities, except ZeniPower hearing aid batteries where you'll receive a further 5% discount for 10 or more batteries purchased in a single transaction, excluding ZeniPower Cochlear, and the new Power One mercury free hearing aid batteries, where we offer fantastic discounts of 5% off when you order quantities of 20 or more.

How much are hearing aids?

Hearing aids vary in price based on quality and features. We offer transparent pricing with the Lowest Price Guarantee, so you can shop with confidence knowing that you're never paying too much at HEARING SAVERS. Browse our range of hearing aids online here.

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HEARING SAVERS

Lowest Price Guarantee

What is the Lowest Price Guarantee?

Lowest Price Guarantee

Hearing Aid Batteries & Hearing Aid Accessories:  We guarantee to be the cheapest on a single unit basis for all hearing aid batteries and hearing aid accessories stocked by us. And we will beat any advertised price for multi-pack items, for models stocked by us.

Hearing Aids: We guarantee that we bring you the lowest prices possible for all the latest hearing aids, and that's a promise. However, if you get a cheaper written quote or happen to find a cheaper advertised price, even if it's on sale, we will not only match it, we'll beat it by 5%.

Click here for details and exclusions.

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HEARING SAVERS

Hearing Aid Rebates & Subsidies

Are there any rebates available to me?

You may be eligible for a rebate for your hearing aids, Audiology consultations, batteries and accessories from:

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Are there any other discounts?

Seniors card holder discountsIf you hold a Seniors Card, we are delighted to offer you further discounts on the latest hearing aids. If you hold both a Pension Card and a Seniors Card, you could combine the discounts for an even better price. Contact us for your personalised quote.

As we already offer the lowest prices in Australia, along with free shipping, the Seniors Card discounts exclude hearing batteries, accessories and consumables.


How does the Medical Expense Tax Offset work?

The ATO recently changed the rules relating to the Medical Expense Tax Offset. The offset is now means tested and being phased out in the next few years. For more detail, please see ATO website

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HEARING SAVERS

FREE for Pensioners & Veterans

What are my entitlements if I hold a Pension or Veteran's (DVA) card?

HEARING SAVERS is accredited by the Commonwealth Government to provide to Pensioners & Veterans:

  • FREE hearing aids and alternate listening devices, such as TV headsets
  • FREE hearing services, including hearing tests, hearing aid programming
  • FREE hearing aid batteries, hearing aid servicing, maintenance and repairs

Please note that conditions apply under the Commonwealth Hearing Services Program.

Am I eligible for FREE hearing services under the Australian Government Hearing Services Program?

You are eligible for the Program if you are an Australian citizen or permanent resident 21 years or older and you are:

  • a Pensioner Concession Card Holder
  • receiving Sickness Allowance from Centrelink
  • the holder of a DVA Gold Card
  • the holder of a DVA White Card issued for conditions that include hearing loss
  • a dependent of a person in one of the above categories
  • a member of the Australian Defence Force

How do I apply for the Australian Government Hearing Services Program?

You can now apply for the Australian Government Hearing Services Program online at www.hearingservices.gov.au.

If you are new to the Program, you will need a medical certificate from your local doctor, which can be downloaded here

Contact us on freecall 1800 00 4327 and we'd be delighted to assist you with your application.

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HEARING SAVERS

Free Postage All Orders

How much is postage?

Absolutely FREE.

Is there a minimum spend for free postage?

No, we offer FREE postage for all orders, regardless of value.

What are my shipping options?

Shipping OptionTypical DeliveryPrice
Regular Australia Post 3 - 9 business days FREE
Express Post Next business day when placed before 12pm (AEST) * $6.95
Courier
(requires signature)
Next business day when placed before 12pm (AEST) * $12.95
In Store Pickup
(Bentleigh & Malvern
clinics only)
Monday - Friday, 9am - 5pm
Saturday, 9.30am - 1pm
FREE

* Please note that some items are custom ordered and typically shipped within 2-3 business days. These items will arrive next business day after shipping date.

When will I receive my items?

Items posted via regular Australia Post are typically received within 3 to 9 days after shipping date, depending on your location.

Items shipped via Express Post and Courier will arrive next business day after shipping date.

Australia Post Changes from 4 January 2016: Regular post will be delivered up 2 business days longer, and will vary based on destination.

Can I get next day delivery?

Yes, we can arrange next business day delivery via Express Post or Courier (which requires a signature upon delivery) when you place your order before 12pm on a business day.

Where do you post?

We post to any address in Australia. At this stage, we are unable to post to international destinations.

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HEARING SAVERS

Mercury-Free Hearing Aid Batteries

Why do we offer Mercury Free (MF) batteries?

It’s green!

As hearing aid battery technology advances, the focus is on mercury free batteries. More and more countries are now legally required to use mercury free batteries, and the number is growing yearly. Mercury Free technology is the only battery fulfilling the new IEC Standard defined for streaming hearing aids.

Traditional zinc air batteries contain mercury, about 1% by cell weight. The mercury is mixed with the zinc powder used in the cell. Because mercury is a metal, it is a good electrical conductor and its properties help suppress internal gassing in the cell. This gassing can lead to leakage or swelling of the battery.

Mercury is a heavy and toxic metal. It is harmful to the environment. If mercury containing used batteries are thrown away, they start to decay in the landfills. Over time, the batteries will start gassing and the mercury inside has the potential to leak out. This mercury can seep into the ground, contaminating drinking water, and into streams. When wildlife eat or drink from these streams they will be exposed to this mercury which could result in death or contamination

How do Mercury Free batteries compare to Standard hearing aid batteries?

The running time, reliability and overall performance of Mercury Free and Standard batteries is equal when used within the same category of hearing aids. Mercury Free batteries are also more environmentally friendly because there is no mercury added to the cell. In addition, the Mercury Free cells have been developed for new wireless hearing aid functionality.

Note: Be aware that for hearing instruments with wireless functions, battery life in general is shorter than it would be with a non‐wireless hearing instrument. This is independent of battery composition (Mercury Free or Standard Zinc Air).

Can Mercury Free batteries be used in any hearing aid?

Yes.

Which suppliers are making Mercury Free batteries in Australia

All major hearing aid battery manufacturers have switched to mercury free models, some exclusively.

  • Power One - Standard & Mercury Free
  • Rayovac - Standard & Mercury Free
  • Siemens Signia - Mercury Free only
  • ZeniPower - Mercury Free only

See our range of mercury free hearing aid batteries online

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HEARING SAVERS

In-Store Pickup

Can I pick up my items from your store?

Yes, our Bentleigh, Malvern & Toorak hearing clinics are open Monday to Friday, 9am - 5pm.
In addition, our Bentleigh and Malvern clinics are open Saturdays 9.30am - 1pm.

Bentleigh: 494 Centre Rd, Bentleigh VIC 3204

Malvern: 134 Glenferrie Rd, Malvern VIC 3144

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HEARING SAVERS

Returning an Item

Can I return an item?

Yes, if you are not fully satisfied with your purchase, you can return the item within 30 days of purchase for a full refund or replacement. We will pay your return postage if the return is a result of our error (you received an incorrect or defective item). 

If an item was ordered incorrectly, for example the wrong size batteries or domes, we will gladly replace the item for the correct model as long as the package remains undamaged and unopened.

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HEARING SAVERS

Still Unsure...? Contact Us

Where are you based?

We have hearing clinics across Australia. Our head office is located in Bentleigh, a leafy suburb in south-eastern Melbourne, VIC, Australia.

How can I contact you?

  • Give us a call on freecall 1800 00 4327

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Contact Us


 Tel: 1800 00 HEAR
 Tel: 03 9557 6412
 Fax: 03 9557 6750

 save@
 hearingsavers.com.au


 494 Centre Rd
 Bentleigh VIC 3204
 AUSTRALIA