HEARING SAVERS News

COVID-19 Your Safety is Our Priority

Posted by Ryan on 7th Jul 2020

HEARING SAVERS is committed to ensure the safety and well-being of all our employees, our valued customers and everyone we contact.

As an essential service, we are open

Rest reassured that we are taking appropriate steps to continue to delivery of the very best hearing care services in Australia, in a safe and secure manner. We are pleased to advise that our:

Clinics are open - we are taking appointments and ready to support you with all your hearing care needs, including cleaning, repairs, adjustments and fittings.
Teleaudiology is open - we can fit and adjust your hearing aids remotely and in real-time, from the comfort and safety of your own home.
Online shop is open - we are fully stocked with batteries, domes, wax guards and cleaning products. Fresh stock is arriving daily. Order online today!
Phone support is open - we can offer you over the phone assistance if preferred. Contact us on freecall 1800 00 4327.

We have taken strict measures to ensure all our clinics have the right sanitisation and hygiene procedures according to the latest Australian Government Department of Health advice and Audiology Australia updates.

We will continue to watch and abide by all government advice about corona virus to ensure the continued safety of our customers and wider community.

What hearing services can I access via Teleaudiology?

Once you have an audiogram from an initial hearing test, we can offer you:

new hearing aid fittings
replacement hearing aid fittings
follow up and routine fine-tuning of your hearing aids
hearing advice, general trouble-shooting and hearing aid care

.... without leaving the comfort of your own home!

The remote care technology allows hearing aid wearers to speak with our Audiologists through video calling, using your smartphone or tablet, and for our Audiologists to carry out programming adjustments remotely, so you don’t have to attend the clinic unnecessarily.

Australia Post delivery delays

While we are processing and dispatching your orders promptly, Australia Post is experiencing significant delivery delays in their network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online. In addition, Australia Post is temporarily suspending the Express Post guarantee of next day delivery as they are unable to commit to this time-frame.

Once your order leaves our premises, we are reliant on Australia Post for delivery.

When you confirm your appointment, please let us know if you have:

recently been ill or have a fever; or
have travelled overseas in the last 14 days.

We will reschedule your appointment to a future date in these cases.

Your safety and wellbeing is our priority - rest assured that our clinics are safe to visit.

Stay safe and take care!

Adrienne Blechman, Principal Audiologist

ADRIENNE BLECHMAN

PRINCIPAL AUDIOLOGIST
BSpPath, DipAud, MClAud, MAudSA (CCP)

Member of Audiology Australia

To discuss your concerns and available options, please call HEARING SAVERS on ☎ 1800 00 4327 or email us at save@hearingsavers.com.au

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