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Postage & Returns

Products

FREE Postage for ALL Orders

HEARING SAVERSPostage is FREE for all purchases.

We ship to all addresses across Australia via regular Australia Post, which typically takes between 3-9 days after shipping date. We also offer the option of Express Post or Courier for next day delivery, for orders placed before 12pm on weekdays.

Unfortunately, we are unable to post to customers outside Australia, except for NZ.

Shipping OptionTypical DeliveryPrice
Regular Australia Post 3 - 9 business days FREE
Express Post Next business day when placed before 12pm* $6.95
Courier (requires signature) Next business day when placed before 12pm* $12.95
In Store Pickup
(Bentleigh & Malvern
clinics only)
Mon - Fri, 9am - 5pm
Sat, 9.30am - 1pm
FREE

* Please note that some items are custom ordered and shipped within 2-3 business days. These items will arrive next business day after shipping date. Next business day delivery within the Australia Post Express Post delivery network.

Returns

HEARING SAVERS Satisfaction Guarantee
You may return items within 30 days of delivery for a full refund if you are not fully satisfied with the product. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


We will process your refund within 2 working days once your item is returned.

If an item was ordered incorrectly, for example the wrong size batteries or domes, we will gladly replace the item with the correct model as long as the item is not used, and the packaging remains undamaged and unopened. Please note, return postage costs are the responsibility of the customer.

If you need to return an item:

  • Login to your account
  • View the order using the "Complete Orders" link under the My Account menu
  • Click the Return Item(s) button

We'll notify you via e-mail of your refund once we've received and processed the returned item.


 

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