Jokes aside, hearing aids are a substantial investment both in terms of your time and money, and great care is needed wearing and storing your hearing aids.
As hearing aids are small, worn many hours per day while you're out and about and the majority are neutral in colour, there is a reasonable risk of losing, damaging or misplacing them.
The most common causes of lost or permanently damaged hearing aids, based on replacement hearing aids we've fitted in recent years are:
Replacing a lost hearing aid is of paramount importance, as most people with a hearing loss struggle without amplification, particularly in social, family and work situations. The good news is that when your hearing aid is lost or permanently damaged, there are a number of options available to you.
If your hearing aids were fitted under the Government's Hearing Services Program (you hold a Pension or Veterans card), then the Government will contribute towards replacement hearing aids. The Government requires that you complete a Statutory Declaration, detailing how your hearing aids were lost.
If your hearing aids are fully subsidised by the Government, there is only a small $30 fee for the replacement hearing aids, regardless of the style (i.e. behind the ear, custom in the ear).
If your hearing aids are top-up hearing aids, that is you paid an additional amount above the Government subsidy for more advanced features, then there will be a higher fee to replace your top-hearing aids, which will vary based on the amount you initially paid and when you lost your hearing aids.
Most manufacturers include a Loss & Damage Warranty with their hearing aids. This warranty covers accidental loss and damage within 12-months of first fitting. There is an excess payable, which varies by manufacturer, but usually substantially less than the original hearing aid cost.
There are, however, some limitations and exclusions when claiming under the manufacturer's Loss & Damage Warranty as follows:
To ensure you get the most from your investment in hearing aids and ensure their safe-keeping, here are a few tips form our experts:
Absolutely! We'd be delighted to ensure you get the very best prices on the latest hearing aids even if you were originally fitted by another hearing clinic or you're replacing your lost hearing aids with the exact same model.
Contact us on 1800 00 4327 to discuss your options.