This page provides information relating to HEARING SAVERS:
At HEARING SAVERS, we respect the privacy of your personal information in our care. We understand that protecting your personal information is important to you. HEARING SAVERS is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
HEARING SAVERS is committed to complying with applicable Australian Privacy Laws. We ensure our staff are aware of their obligations.
We need to collect certain personal information to effectively ensure we understand and meet our client's hearing needs and to provide appropriate hearing and relevant services.
If you are concerned or have a general enquiry with the way HEARING SAVERS has handled your personal information, please contact us with your complaint.
You can contact HEARING SAVERS:
HEARING SAVERS only collects information that has been provided to us by clients, suppliers, health professionals, Government departments and other relevant third parties. The different methods on how we may collect personal information includes, but is not limited to:
The primary use of personal information is to manage, provide and carry out hearing related services and the sale and distribution of hearing products. HEARING SAVERS may use personal information to:
HEARING SAVERS requires personal information due to the nature of the hearing industry. The type of personal information that we may collect may include, but is not limited to; name, age, address or location, date of birth, gender, phone number, email, Pension number, Department of Veterans' Affairs number, Medicare number, product preferences and payment details.
At times we may require collecting sensitive information, which is defined in the Privacy Act 1988 (Cth) to include information or opinion about health conditions history, doctor referrals, ethnic background information. Sensitive information will only be used for the primary purpose for which it was obtained or with your consent or where required or authorised by law.
HEARING SAVERS may contact clients from time to time to provide information and updates about hearing products and services including the latest technology. Communication may be via mail, SMS, email or phone.
We may use your personal information for the following marketing purposes:
Please note if you request to not receive marketing material, HEARING SAVERS will still contact you where appropriate in relation to any hearing related matters which may include but not limited to appointments, invoices, statements or notices that are relevant to any products or services that have been purchased through HEARING SAVERS.
When you register, or otherwise give us personal information, we will not share that information with third parties without your permission. However, we may disclose Personal Information confidentially to our service providers and related entities who provide services, suppliers, partner clinics in connection with our products and services. In some circumstances we may be provided with your personal information by third parties, in this situation we will take the reasonable and practicable steps to ensure that you are made aware of this information being provided to us by the third party.
We may disclose personal information to our service providers in the following circumstances:
If personal information is required to be sent outside of Australia, HEARING SAVERS will require the recipient of the personal information to comply with the appropriate privacy laws and obligation to maintain the high standard of security and privacy of the information.
Personal information is stored by HEARING SAVERS in a secure manner that safeguards the privacy, integrity, and safety of our clients. This information is stored both electronically and via paper form in accordance with Australian government security guidelines. HEARING SAVERS uses a variety of security measures that streamline and protect personal information. Appropriate measures are taken to protect personal information from being involved in misuse, loss, modification, interference, and from unauthorised access.
HEARING SAVERS will keep personal information for the duration required to provide the client with the products and services that have been requested. Additionally, personal information will be kept in compliance with legal and government requirements. In the case where HEARING SAVERS no longer requires the personal information for any purposes, proper steps will be taken to securely destroy the personal information except in circumstances which limit the action of this.
HEARING SAVERS, takes all reasonable steps to establish the personal information held is accurate, relevant, complete and current. All HEARING SAVERS employees have been trained to handle personal information appropriately with both respect and confidentiality to privacy.
In some circumstances, access to specific information may be refused. This includes the following circumstances:
In the case that HEARING SAVERS is unable to give access to the personal information requested, we will give a reason to why we are unable to do so.
These terms and conditions apply to users of the HEARING SAVERS website ("the Site"). By using this Site, you accept and agree to these terms.
HEARING SAVERS reserves the right to change these terms at any time, please check these terms at regular intervals for any changes. Continued use of the Site following any change to these terms will be deemed acceptance of those changes.
Each time someone visits this Site, we may collect the following information:
No attempts are made to identify individuals browsing the Site. The data captured is used so that HEARING SAVERS can accurately evaluate the content of the Site and make improvements.
Unless otherwise indicated, HEARING SAVERS owns all copyright in the material on the Site. All registered or unregistered trademarks used on the Site are the property of their respective owners.
All information, material, text, graphics, logos, trademarks and other material (collectively referred to as Contents) on this Site are the property of HEARING SAVERS and such Contents are protected under Australian laws and through international treaties.
Use of the Site will not confer any intellectual property rights in the Contents, or any goodwill or reputation associated with the Content. All rights are reserved.
When you access the Site, you agree that you do so on the following conditions:
HEARING SAVERS may refuse access or edit or delete material posted by you in contravention of these conditions.
From time to time, the Site may contain links to web sites operated by third parties. The inclusion of any link does not imply any endorsement of the linked web site by HEARING SAVERS. HEARING SAVERS is not responsible for the contents of any linked web site or any hyperlink contained in the linked web site.
HEARING SAVERS does not warrant the correctness, accuracy, timeliness, legality or reliability of any third party web site, including the contents of any link framed by this Site. Your decision to link to a third party website is entirely at your own risk.
HEARING SAVERS updates the Site regularly, however HEARING SAVERS makes no representation as to the accuracy, currency or completeness of any information or services at the Site. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.
All information and services at the Site are provided on an "as is" basis.
HEARING SAVERS is not liable for any damages whatsoever including any special, indirect or consequential damages resulting from loss of use, data or profits, whether in an action in contract, negligence or other tort, arising out of or in connection with access to this Site or the information contained in it. HEARING SAVERS does not warrant that the Site will be uninterrupted or error-free.
You should seek independent advice before acting on any material or information contained in this Site or any link to a third party web site and you must not provide any warranties to third parties in relation to the contents or performance of the Site.
When using the World Wide Web, the internet or third party networks or facilities, you are using networks, facilities and services that are beyond the control of HEARING SAVERS. You assume all risk and liability of your use of the World Wide Web, the internet or any such third party networks, including any access to the Site via such media.
HEARING SAVERS reserves the right to cease, interrupt or withdraw your access to the Site for any reason, including without limitation, for upgrades and maintenance of the Site.
If any provision of these Terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of the agreement, which will continue in full force and effect and these Terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration.
These Terms will be governed by the Laws of Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms or the Site. You are responsible for compliance with all laws and regulations applicable to you in your location
Copyright © 2013-2021 Hearing Savers Pty Ltd ACN 164 721 233
494 Centre Rd, Bentleigh VIC 3204. All Rights Reserved.
The information, documents, and related graphics published in this internet site are the sole property of Hearing Savers Pty Ltd ACN 164 721 233 (HEARING SAVERS).
This policy was last updated 21 March 2021.